- 60 to 70 percent employee retention rate is among the highest in the business
Few businesses rely almost entirely on “hands-on” personnel as much the caregiver industry does. That’s because caregivers are way more than workers. They must possess the biggest hearts as well as everything attractive: trustworthiness, perception, skills, intelligence, integrity, honesty, humor, stamina, and patience, to name a few.
That’s why Manchester Care Homes and Cambridge Caregivers management tell us the toughest part of their business is who they hire and finding the right people to hire.
In fact, company founder and CEO Adam Lampert says finding great personnel is a challenge he tackles every day.
Yet, the company has had such enormous success with staffing, they’ve started a training program for CNAs — certified nursing assistants. Over his years in business, Lampert unearthed the magic formula: careful, scrupulous employee screening; paying employees well and treating them like beloved family (the company even offers employees interest-free loans for emergencies); utilizing existing staff and technology to monitor new hires; terminating anyone who cannot fill the bill.
All this in one of the most challenging hiring environments in our nation’s history …
