We are so used to dialing 3-1-1 to get service from the city, it may take some getting used to: Dallas 311 is launching new service request software, updating their website, and replacing the current Dallas 311 mobile app with the new OurDallas app.
The current 311 app will be taken down tomorrow, Wednesday, Sept. 26 at 10 p.m., and online access for residents will be removed beginning Friday, Sept. 28 at 4 p.m. to begin the transition to the new system.
While the app and website are down, you can still dial 311 at any time to report an issue. And the call will be answered — the call center will be staffed with additional agents to handle calls during this time.
But beginning October 1, the new system will be online. Residents using the old 3-1-1 app will be directed to the new OurDallas app available from the App Store and Google Play, hopefully for free.
The updated system will make it easier for residents to request City services, sort of service at the touch of a finger. But I wonder what folks without i-phones will do, such as the elderly. Good question for our City Council, or [email protected], but I am so glad to see Dallas bringing in more technology for smoother sailing!
